Shipping policy

Shipping Policy

Welcome to By Shade! Our goal is to provide you with a smooth and efficient shopping experience. Please review our shipping policy for details on how we handle orders for our blank clothing garments and digital products.

1. Shipping for Physical Products (Blank Clothing Garments):

  • Order Processing Time: All orders for blank clothing garments are processed within 3-5 business days. Orders are not processed or shipped on weekends or holidays.
  • Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected at checkout. Typical delivery estimates are:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
  • International Shipping: We offer international shipping to select countries. International shipping rates and delivery times will be calculated at checkout. Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
  • Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24-48 hours for the tracking information to become available.

2. Shipping for Digital Products:

  • Digital products, including designs, services, and other digital content, do not require physical shipping. Upon purchase, digital products will be delivered via email or available for download directly from your account. Please ensure your email address is accurate when placing an order.

3. Issues with Shipping:

  • Delayed or Lost Packages: If your package is delayed or lost in transit, please contact our customer service team at [customer service email/phone number]. We will work with the shipping carrier to resolve the issue promptly.
  • Damaged Items: If your order arrives damaged, please email us within 7 days of receiving your order with photos of the damaged items and packaging. We will assess the damage and provide a resolution.

4. Order Changes and Cancellations:

  • Once your order has been processed, changes or cancellations may not be possible. If you need to make adjustments to your order, please contact us immediately, and we will do our best to accommodate your request.

5. Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return Policy.

Contact Us:

If you have any questions or concerns about our shipping policy, please contact us at [customer service email/phone number]. We are here to help!

Thank you for shopping with By Shade!